Wipro Off Campus Hiring | Apply Now!

Wipro is hiring for Service Desk Analyst. For full details and apply link, follow below.

Wipro Off Campus Hiring

  • Position: Service Desk Analyst
  • Location: Chennai, India
  • Qualification: Any Graduate
  • Batch: Any
  • Experience: Fresher
  • Salary: Min 3 LPA (Expected)
  • Last Date: As soon as Possible

Eligibility Criteria:

Behavioral Competencies:

  • Successful Communication
  • Attention to Detail
  • Alternate Agility
  • Customer focus
  • Excellence in Execution
  • Drive for Success

Competency Levels

  • Foundation knowledgeable about the required competencies. regularly exhibits (inparts) while receiving little assistance or direction.
  • Competent consistently exhibits the entire scope of the competency without assistance. extends the competency to challenging and uncharted scenarios.
  • Expert applies skill in all circumstances and serves as a mentor to others.
  • In the competency domain, a master coach develops organisational capability. possesses that competency and is acknowledged throughout the entire organisation, serving as a crucial resource.


  • Be in charge of providing the main user assistance and customer care.
    • Answer all inquiries from the client’s calls, emails, chats, and portal.
    • Learn about each client’s specific apps and processes.
    • Learn the essential controls for regularly used hardware, software, and other devices.
    • By accurately recording all service desk tickets using the designated tracking software, adhere to established service desk operational procedures.
    • Make sure the scorecard is kept in accordance with the SoW with regard to TAT, SLA, and hits.
    • Manage all requests or escalate them if necessary in accordance with the established help desk policies and guidelines.
  • Management of regular MIS and resolution logs for questions raised
    • Log occurrences, issues, and how they were resolved.
    • Follow up with customers and keep them informed of their status.
    • Send any consumer comments, ideas, or escalations to the relevant internal team.
    • Determine where processes, procedures, etc. could want improvement.

How To Apply?

  • First, read through all of the job details on this page.
  • Scroll down and press the Click Here button.
  • To be redirected to the official website, click on the apply link.
  • Fill the details with the information provided.
  • Before submitting the application, cross-check the information you’ve provided.

Apply Link: Click Here

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