Wipro is hiring for Service Desk Analyst. For full details and apply link, follow below.
Wipro Off Campus Hiring
- Position: Service Desk Analyst
- Location: Chennai, India
- Qualification: Any Graduate
- Batch: Any
- Experience: Fresher
- Salary: Min 3 LPA (Expected)
- Last Date: As soon as Possible
- Successful Communication
- Attention to Detail
- Alternate Agility
- Customer focus
- Excellence in Execution
- Drive for Success
- Foundation knowledgeable about the required competencies. regularly exhibits (inparts) while receiving little assistance or direction.
- Competent consistently exhibits the entire scope of the competency without assistance. extends the competency to challenging and uncharted scenarios.
- Expert applies skill in all circumstances and serves as a mentor to others.
- In the competency domain, a master coach develops organisational capability. possesses that competency and is acknowledged throughout the entire organisation, serving as a crucial resource.
- Be in charge of providing the main user assistance and customer care.
- Answer all inquiries from the client’s calls, emails, chats, and portal.
- Learn about each client’s specific apps and processes.
- Learn the essential controls for regularly used hardware, software, and other devices.
- By accurately recording all service desk tickets using the designated tracking software, adhere to established service desk operational procedures.
- Make sure the scorecard is kept in accordance with the SoW with regard to TAT, SLA, and hits.
- Manage all requests or escalate them if necessary in accordance with the established help desk policies and guidelines.
- Management of regular MIS and resolution logs for questions raised
- Log occurrences, issues, and how they were resolved.
- Follow up with customers and keep them informed of their status.
- Send any consumer comments, ideas, or escalations to the relevant internal team.
- Determine where processes, procedures, etc. could want improvement.
How To Apply?
- First, read through all of the job details on this page.
- Scroll down and press the Click Here button.
- To be redirected to the official website, click on the apply link.
- Fill the details with the information provided.
- Before submitting the application, cross-check the information you’ve provided.