Wipro Off Campus Hiring

Wipro is hiring for Service Desk Analyst. For full details and apply link, follow below.

Competency Levels

Foundation knowledgeable about the required competencies. regularly exhibits (inparts) while receiving little assistance or direction.
Competent consistently exhibits the entire scope of the competency without assistance. extends the competency to challenging and uncharted scenarios.
Expert applies skill in all circumstances and serves as a mentor to others.
In the competency domain, a master coach develops organisational capability. possesses that competency and is acknowledged throughout the entire organisation, serving as a crucial resource.

Be in charge of providing the main user assistance and customer care.
- Answer all inquiries from the client’s calls, emails, chats, and portal.
- Learn about each client’s specific apps and processes.
- Learn the essential controls for regularly used hardware, software, and other devices.
- By accurately recording all service desk tickets using the designated tracking software, adhere to established service desk operational procedures.
- Make sure the scorecard is kept in accordance with the SoW with regard to TAT, SLA, and hits.
- Manage all requests or escalate them if necessary in accordance with the established help desk policies and guidelines.
Management of regular MIS and resolution logs for questions raised
- Log occurrences, issues, and how they were resolved.
- Follow up with customers and keep them informed of their status.
- Send any consumer comments, ideas, or escalations to the relevant internal team.
- Determine where processes, procedures, etc. could want improvement.

Wipro Off Campus Hiring | Apply Now!